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Warranty

The Limited Warranty: Doen furniture offers a one-year limited warranty for the majority of its furniture, which covers manufacturer defects in workmanship and materials. This warranty is applicable exclusively to the original purchaser and is non-transferable.

Warranty Duration:Our Limited Warranty remains valid for one year from the date of purchase receipt, with separate coverage for frames and springs. Frames are covered for three years against structural defects not resulting from neglect or abuse, while springs are covered for three years against breakage or detachment not resulting from neglect or abuse.

Covered Items (and Exclusions):The Doen furniture Limited Warranty encompasses material and workmanship defects in all Doen furniture, with exceptions outlined below.

The Doen furniture Limited Warranty does not cover:

1. Accidental damage and normal wear and tear incurred through in-home use.

2. Damage resulting from neglect or abuse. An assessment of neglect or abuse will be conducted at our discretion.

3. Furniture used for commercial or institutional purposes, including, but not limited to, home daycare, business, rental purposes, and property staging.

4. Accessories or clearance and floor model furniture sold "as-is." These items are ineligible for exchange, refund, return, or service.Additional factors that may void the Limited Warranty include:

1. Customer modifications.

2. Fabric damage caused by fabric protection application.

3. Colorfastness or dye lot variations in fabrics.

4. Damage resulting from neglect, abuse, misuse, improper storage, or accidents.

Any condition arising from incorrect or inadequate maintenance, cleaning, or care, including, but not limited to, pet hair, mold, bug infestation, and water damage.

5. Non-residential use.

6. Use for purposes not intended or designed for the product.

7. Settling of cushions due to normal wear and tear.

8. Piling and wrinkling due to normal wear and tear.

9. Fabric fading or discoloration due to exposure to elements, including, but not limited to, sunlight.